topic Re: Ive returned my equipment but I've still been charged in Account & Billing

Ive returned my equipment but I've still been charged

m.ali919191 — Tue, 27 Aug 2024 08:40:05 GMT

I've returned my Sky Q equipment, and have the royal mail receipt.

I need my refund as this is the first time in over 30 years I've gone into overdraft and have bills needing to go out. It shouldn't have gotten to this stage

Re: Ive returned my equipment but I've still been charged

daveNOS — Tue, 27 Aug 2024 08:46:53 GMT

@m.ali919191 I have escalated your post to the community messaging team, as you have proof of postage they shouldbe able to action a refund.

You may receive either a private message or see a blue/red chat bubble appear towards the bottom of your screen(it won't be instant), once you receive either you will have 48 hours to reply and its worth being aware any refund will take 3-5 working days to appear in your account.

Re: Ive returned my equipment but I've still been charged

Lisa-P1987 — Tue, 27 Aug 2024 08:47:49 GMT

Thanks for escalating this. We’ve sent m.ali919191 an invite to chat.

Re: Ive returned my equipment but I've still been charged

Lisa-P1987 — Thu, 29 Aug 2024 08:35:41 GMT

Thanks for chatting to us m.ali919191 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Ive returned my equipment but I've still been charged

DiscoTech — Wed, 03 Sep 2025 07:27:20 GMT

This has happened to me too. Royal Mail picked it up and Sky have charged me!!

Re: Ive returned my equipment but I've still been charged

Mark39 — Wed, 03 Sep 2025 08:37:27 GMT

@DiscoTech providing you have proof of collection or delivery it should be easy to resolve. Give Sky a call or try their social media chat service: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295