topic Re: Credit refund in Account & Billing

Credit refund

CJM51 — Tue, 27 Aug 2024 17:58:53 GMT

Hi I would like a credit refund into my account please. I have not received this after I cancelled my sky broadband.

Re: Credit refund

Daniel0210 — Tue, 27 Aug 2024 18:04:54 GMT

@CJM51
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Credit refund

CJM51 — Wed, 28 Aug 2024 16:15:43 GMT

Hi Daniel

I would like the £38.84 credited to my account , 3-5 working days please. Account info is still active with sky.

Many thanks

Craig manning

Account holder

Re: Credit refund

CJM51 — Wed, 28 Aug 2024 16:16:52 GMT

Hi Daniel

Yes with the messaging team.

Not sure who this works.

Many

Craig manning

Re: Credit refund

caesarome — Wed, 28 Aug 2024 16:18:26 GMT

@CJM51

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Credit refund

Greenfingers001 — Wed, 28 Aug 2024 17:02:14 GMT

Thanks for escalating this. We’ve sent @CJM51 an invite to chat.

Re: Credit refund

Tom-W19 — Sun, 01 Sep 2024 07:40:05 GMT

Hi @CJM51

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.