topic Bill Page Restricted in Account & Billing

Bill Page Restricted

chioma16 — Wed, 28 Aug 2024 13:15:54 GMT

I want to view my bill but both the MySky webpage and app say the page is restricted. Can my query be escalated so that I can have this issue resolved?

Re: Bill Page Restricted

nchambers4 — Thu, 29 Aug 2024 16:06:10 GMT

I am logged in online but bilsa and payments blocked by Bill Page Restricted and want to get access

Re: Bill Page Restricted

chioma16 — Thu, 29 Aug 2024 16:07:43 GMT

I was able to fix this issue by contacting Sky through their Whatsapp message service! An agent helped me regain access to the bills page and everything is working now.

Re: Bill Page Restricted

caesarome — Thu, 29 Aug 2024 16:16:25 GMT

@chioma16

What did they do to fix it ?

Re: Bill Page Restricted

Mrjones2 — Sun, 27 Oct 2024 16:57:02 GMT

I can't view my bill as it keeps saying restricted please sort this out

Re: Bill Page Restricted

caesarome — Sun, 27 Oct 2024 17:04:32 GMT

@Mrjones2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Bill Page Restricted

Greenfingers001 — Mon, 28 Oct 2024 08:48:18 GMT

Thanks for escalating this. We’ve sent @Mrjones2 an invite to chat.

Re: Bill Page Restricted

Tom-W19 — Wed, 30 Oct 2024 08:59:12 GMT

Hi @Mrjones2

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.