topic Re: Overcharged in Account & Billing

Overcharged

Soph16 — Wed, 28 Aug 2024 10:33:41 GMT

Sky have messed up my bills and overcharged me for the past 3 months.

apparently they have sorted it now - although I am not hopeful as it has been sorted twice before

how long does it take for my bill to update with the correct amount and credit?

Soph16 — Wed, 28 Aug 2024 10:35:05 GMT

Also they dont seem to care that i could do with the bill being corrected as i am on maternity pay 🫠

caesarome — Wed, 28 Aug 2024 12:07:10 GMT

Have you checked to see what your future bills show ?

Soph16 — Wed, 28 Aug 2024 13:49:21 GMT

Yep they are all ok apart from this months and no credit of the £100 I have been overcharged

caesarome — Wed, 28 Aug 2024 15:06:01 GMT

If you don't see a credit which would be applied if you have been overcharged then you will have to speak to Sky again about it.