topic Re: call charges to sky in Account & Billing

call charges to sky

dee772 — Wed, 28 Aug 2024 08:46:05 GMT

I made a call to sky ireland to cancel my contract (which was very high monthly rate) and I have been a sky customer for 30 years

got my EE bill and Just one phonecall to sky cost £146.12!

totally peeved off how can a customer for 30 years be charged premium rate to cancel a contract

Re: call charges to sky

Mark39 — Wed, 28 Aug 2024 08:56:39 GMT

Did you use the number from Sky's website?

Re: call charges to sky

PandJ2020 — Wed, 28 Aug 2024 09:02:46 GMT

The correct number (0818) to call Sky is a NGN number which are not premium rate.

If EE are charging a lot for NGN numbers then I'd be peeved with them... (As Sky won't be receiving any of the call charges)

Re: call charges to sky

Daniel0210 — Wed, 28 Aug 2024 10:17:27 GMT

@dee772

You mention calling Sky Ireland but you've referred to the cost in GBP. As stated, official numbers to Sky Ireland Customer Services are not premium numbers. If you need to call Sky again you can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
**ROI customers**: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Re: call charges to sky

GD1 — Wed, 28 Aug 2024 10:40:11 GMT

@dee772 As per other posters you've qouted your cost in UK £ but say you called Sky Ireland, Irish customer are charged in Euro €

In any event the call charges are levied by your phone provider EE you need to take up the charges with them, not Sky.