topic Re: Sudden rise in Bill in Account & Billing

Sudden rise in Bill

Stormchaser — Wed, 28 Aug 2024 07:06:14 GMT

Hello all

Our Sky bill was taken out of the bank overnight and a sudden hike in nearly £30 was charged, not sure why as we have paid the same amount give or take a few £ for some time....I am unable to get into my account to see why as they are 'experiencing tech difficulties' - anyone else experienced the same issue?

Thanks

Re: Sudden rise in Bill

Daniel0210 — Wed, 28 Aug 2024 07:24:39 GMT

@Stormchaser wrote:

we have paid the same amount give or take a few £ for some time....

@Stormchaser
In that case it sounds like discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. When you can, perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended you can contact Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Re: Sudden rise in Bill

caesarome — Wed, 28 Aug 2024 09:09:13 GMT

@Stormchaser wrote:

..I am unable to get into my account to see why as they are 'experiencing tech difficulties' -

Apparently there was some issues with viewing our bills early this morning but apparently this has now been fixed.