https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4733285#M227894 <P>Yes. Timofe is mine, his son. I am also a Sky customer. We're using his account when trying to access the services.&nbsp;</P> Tue, 27 Aug 2024 21:56:13 GMT Timofe 2024-08-27T21:56:13Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727217#M227366 <P>My dad is in his 80s, is partially deaf and has Parkinson's. He's been a Sky customer for a few years, but recently the link from his Sky ID to his 12 digit Sky account number seems to have been broken and although he can log in, he can't see his details nor any products on Sky.com. I'm trying to help him sort it out.</P><P>&nbsp;</P><P>When I try the support path to get to the sky.com/linkmyaccount page it takes me to sky.com/glass instead. I've been on the phone with support three times, only to be told each time that they'd fix it within 72 hours. It's three weeks since I first reported this and it's still broken.</P><P>&nbsp;</P><P>Am I the only one with this issue?</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/841396">@Timofe</a>&nbsp;</P> Wed, 21 Aug 2024 14:47:55 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727217#M227366 fitzpatrick 2024-08-21T14:47:55Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727247#M227367 <P>So when he or you logs into his account what do you see and is this via the website, MySky app or both ?</P> Wed, 21 Aug 2024 15:12:09 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727247#M227367 caesarome 2024-08-21T15:12:09Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727460#M227371 <P>On the website, if he goes into his account details he either sees a blank page after the header or it crashes to a server error. Eventually, that refreshes to a Technical Issues page.&nbsp;</P><P>&nbsp;</P><P>We haven't tried the app yet.</P> Wed, 21 Aug 2024 19:28:54 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727460#M227371 Timofe 2024-08-21T19:28:54Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727543#M227375 <P>When you are able to can you check to see what happens with the MySky app.</P> Wed, 21 Aug 2024 21:00:51 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4727543#M227375 caesarome 2024-08-21T21:00:51Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4731958#M227787 Sorry for the delay in replying. Real life got in the way. When using the MySky app I am prompted to set up an account, but when I try that it shows a "Sorry, something has gone wrong. Please try again later" message. No amount of waiting seems to change that. Nothing shows when I go to My Details and no products show either. Mon, 26 Aug 2024 16:08:20 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4731958#M227787 fitzpatrick 2024-08-26T16:08:20Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4731967#M227788 <P>Are you using the right login details as you appear to have two accounts on here, this one and the&nbsp;Timofe one ?</P> Mon, 26 Aug 2024 16:14:28 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4731967#M227788 caesarome 2024-08-26T16:14:28Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4733285#M227894 <P>Yes. Timofe is mine, his son. I am also a Sky customer. We're using his account when trying to access the services.&nbsp;</P> Tue, 27 Aug 2024 21:56:13 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4733285#M227894 Timofe 2024-08-27T21:56:13Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4780536#M231828 <P>The MySky app does the same thing.</P> Mon, 07 Oct 2024 16:34:46 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-ID-isn-t-linked-to-my-Sky-account/m-p/4780536#M231828 fitzpatrick 2024-10-07T16:34:46Z