topic I cannot view my bill in Account & Billing

I cannot view my bill

Bod — Tue, 27 Aug 2024 21:50:34 GMT

Hi, I cannot view my bills when logged in to 'MySky' . I have cleared Browser history in Chrome and rebooted the PC. I have logged out and back into the MySky site but with no luck. The Android App also cannot access my bills. Can anyone help please?

Re: I cannot view my bill

caesarome — Wed, 28 Aug 2024 04:38:06 GMT

@Bod

When you say you can't view your bills, what is happening so are you seeing a blank white page ?

Re: I cannot view my bill

Bod — Wed, 28 Aug 2024 07:07:21 GMT

Hi, thanks for your swift response. Yesterday it was just a page telling me that 'Something has gone wrong' Today I am informed 'Apologies - we're currently updating our systems' - I presume this is planned work by Sky?

Kind regards, Alan

Re: I cannot view my bill

Daniel-F — Wed, 28 Aug 2024 07:59:07 GMT

Hi Bod, there were some known issues on Sky.com's billing pages this morning but these should not be resolved. Try the page again and let me know how you get on 🙂

Re: I cannot view my bill

Clairest — Wed, 28 Aug 2024 08:58:43 GMT

I have had an additional charge this month, looks like it's for my Broadband but I cannot work out why? I cannot view my previous or future bills. Is there a way I can try and work out what the new charge is for?