topic Re: Credit refund. in Account & Billing

Credit refund.

Sophie0493 — Tue, 27 Aug 2024 17:35:10 GMT

How do I get my credit refunded without having to ring SKY. Is anyone able to help please. Credit has been in the account since beginning of July.

Re: Credit refund.

daveNOS — Tue, 27 Aug 2024 17:43:43 GMT

@Sophie0493 We sure can help, i will escalate your post to the Sky community messaging team here, they will either send you a private message or you may see a red/blue chat bubble appear towars the bottom of your screen(it will probably be tomorrow now), once you receive either chat invites you have 48 hours to respond and then it takes 3-5 working days for the refund to hit your account.

Re: Credit refund.

Addie15 — Wed, 28 Aug 2024 07:06:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sophie0493.

Re: Credit refund.

Sophie0493 — Wed, 28 Aug 2024 18:04:26 GMT

Thank you so much. I shall wait for the message.

Re: Credit refund.

caesarome — Wed, 28 Aug 2024 18:14:32 GMT

@Sophie0493

The chat message via the bubble that should be at the bottom of this page was sent to you are about 8.05 this morning so do you see this and i so have you started the conversation of by typing into it ?

Re: Credit refund.

Sophie0493 — Wed, 28 Aug 2024 18:50:11 GMT

Hi. Yes I have opened the chat bubble and started a conversation. Thank you so much for your help.

Re: Credit refund.

Sophie0493 — Thu, 29 Aug 2024 10:48:23 GMT

The chat bubble has gone now and I haven't had a response as far as I'm aware. I cant have my phone throughout the day at work so its hard to keep up contact.

Re: Credit refund.

Sophie0493 — Thu, 29 Aug 2024 10:49:07 GMT

It is back now never mind haha

Credit refund

Sophie0493 — Fri, 13 Sep 2024 05:28:46 GMT

I have a refund due that I processed with sky nearly 2 weeks ago but it is still in my sky account. Sky said it would be 3-5 working days but still nothing. Can anyone help with an accurate time frame of when the refund will be sent please and thank you.

Re: Credit refund

Daniel0210 — Fri, 13 Sep 2024 06:24:03 GMT

@Sophie0493 wrote:

I have a refund due that I processed with sky nearly 2 weeks ago but it is still in my sky account. Sky said it would be 3-5 working days but still nothing.

@Sophie0493

Was this arranged through the chat invite that was sent in the posts above?

Re: Credit refund.

Sophie0493 — Fri, 13 Sep 2024 17:04:37 GMT

Yes it was arranged through the chat bubble.

Re: Credit refund

Sophie0493 — Fri, 13 Sep 2024 17:05:50 GMT

I thought I had written back to this reply earlier too.

Re: Credit refund.

Daniel0210 — Fri, 13 Sep 2024 17:15:57 GMT

@Sophie0493 wrote:

Yes it was arranged through the chat bubble.

@Sophie0493

I’ve escalated your post to Sky and their Messaging Team may contact you in the next 45 mins but more likely tomorrow now.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund.

Sophie0493 — Fri, 13 Sep 2024 17:14:43 GMT

Thank you so much.

Re: Credit refund

Mr+Flibbles+86 — Sat, 14 Sep 2024 08:02:01 GMT

Thanks for escalating this. We’ve sent an invite to @Sophie0493 to chat.