topic Re: 317 in Account & Billing

317

Nathan971 — Tue, 27 Aug 2024 16:20:28 GMT

Sky tried to take 317 from my account today and I am trying to understand why I am sure I'm caught up that is shocking to be fair I want to lower my package

Re: 317

SKY1992bf — Tue, 27 Aug 2024 16:22:33 GMT

@Nathan971 have you checked your online bill to see what the amount is for

Re: 317

PandJ2020 — Tue, 27 Aug 2024 16:23:53 GMT

We're other customers here, so we don't know either.

Check your online billing - if you have items on credit then full payment could be requested if you have defaulted on monthyl payments for example.

Re: 317

Nathan971 — Tue, 27 Aug 2024 16:26:35 GMT

46 broadband

15 multi screen

9 hd

27 tnt

28 sky tv package

19.50 sky signature

And just a bunch of add ons referring to this example hd channels and tried to charge me twice probably

Re: 317

Nathan971 — Tue, 27 Aug 2024 16:28:00 GMT

I am not happy I am gonna cancel the tv and just keep the internet it's disgusting how much theve taken from me in the last 6 years

Re: 317

PandJ2020 — Tue, 27 Aug 2024 16:31:30 GMT

@Nathan971 wrote:
I am not happy I am gonna cancel the tv and just keep the internet it's disgusting how much theve taken from me in the last 6 years

Ok, go ahead and contact Sky to give notice to cancel.

Re: 317

Daniel0210 — Tue, 27 Aug 2024 16:31:42 GMT

@Nathan971 wrote:

I am not happy I am gonna cancel the tv and just keep the internet

@Nathan971
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

Re: 317

Nathan971 — Tue, 27 Aug 2024 17:12:03 GMT

So apparently I can't cancel my tv package because I'm contacted which I never knew also I've been with sky for 6 years and they was charging me 193 a month so I have decided to contact my bank and cancel the direct debit I will be getting my broadband from else where

Re: 317

PandJ2020 — Tue, 27 Aug 2024 17:16:39 GMT

@Nathan971 wrote:
So apparently I can't cancel my tv package because I'm contacted which I never knew also I've been with sky for 6 years and they was charging me 193 a month so I have decided to contact my bank and cancel the direct debit I will be getting my broadband from else where

If you are within a minimum term contract then you cannot cancel. Cancelling your Direct Debit won't change this fact. If you fail then pay then recovery actions will commence and missed payments advised to credit agencies.

You are welcome to ignore this advice.

Re: 317

Daniel0210 — Tue, 27 Aug 2024 18:03:38 GMT

@Nathan971

The advice from @PandJ2020 is correct. I'm afraid to say that there are a few posts on here from customers who think cancelling the payment method is the way forward. It's definitely not. Skys services will be restricted, you will incur late payment fees, you won't be able to speak to Sky, you'll probably be referred to a credit recovery company and you still won't have cancelled.

Re: 317

Anonymous — Wed, 28 Aug 2024 13:09:49 GMT

To add to the list of consequences listed by
@Daniel0210 , you might also want to consider the potential negative impact on your credit score.

The article here might interest you @Nathan971

https://www.finder.com/uk/credit-score/what-affects-your-credit-score