topic Re: CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED in Account & Billing

CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED

Bob0508 — Tue, 27 Aug 2024 07:54:24 GMT

I find it disgusting that you would charge a pensioner with Parkinson's £0.52 on 3 occasions when I had misplaced my mobile and was using my landline to find it. You can see 3, 5 and 6 seconds on my statement and you charged £1.56 total. How do you sleep at night? Does the cost of living ring any bells?

Will you do the right thing and refund these charges, please?

Re: CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED

GD1 — Tue, 27 Aug 2024 08:02:51 GMT

@Bob0508 If you're using the Pay as You Talk option then any calls are charged.

https://www.sky.com/help/articles/sky-talk-tariff-guide

Sky Pay As You Talk - Usage based - All Day Monday to Sunday = UK Calls 27p per minute Mobile Calls 27p per minute

Re: CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED

Mark39 — Tue, 27 Aug 2024 08:06:47 GMT

We're customers here, I'm afraid @Bob0508 . If these calls were legitimately charged, I'm unclear why Sky should refund them?

Re: CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED

PandJ2020 — Tue, 27 Aug 2024 08:06:56 GMT

You're not talking to Sky here - just other customers.

Charges are automated based on your usage as per the tariff.

Of course, you can call Sky on 150 and see if they will consider goodwill. Perhaps worth registering here: https://skyaccessibility.sky

Re: CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED

PandJ2020 — Tue, 27 Aug 2024 08:10:03 GMT

@GD1 wrote:
@Bob0508 If you're using the Pay as You Talk option then any calls are charged.
Sky Pay As You Talk - Usage based - All Day Monday to Sunday = UK Calls 27p per minute Mobile Calls 27p per minute

For clarity calls are rounded up to whole minutes and there's a 25p connection charge. So 25+27=52p

Re: CHARGED FOR CALLING MY MOBILE WHICH I HAD MISPLACED

martswain — Tue, 27 Aug 2024 08:13:39 GMT

@Bob0508 it's the same with TalkTalk landlines, any call to a mobile results in charges as soon as it rings irrespective of whether it is answered or goes to voicemail.

As this is a customer forum you won't get a refund through having a rant here.

You can call customer services for free on 150 but don't hold your breath, the charges apply to all customers.