topic Re: Early swap - Mobile in Account & Billing

Early swap - Mobile

raul249 — Mon, 26 Aug 2024 09:35:09 GMT

Hi,

I have 2 phones with Sky Mobile and one of them (a Samsung Flip) stopped working after about 14 months. Obviously we need to get a new phone, however there is over £450 left on the agreement. So if I want to swap and get a new phone does the £450 have to be paid off in full or does it continue to be paid off on a monthly basis until the original contract has finished (in addition to the new phone)?

The guidance suggests it needs to be paid off in full however I recently upgraded my other phone which had £90 left and it continued to be taken every month until the original contract finished.

Thanks

Re: Early swap - Mobile

daveNOS — Mon, 26 Aug 2024 09:47:28 GMT

@raul249 If you "swap" the broken phone the remaining balance will have to be paid off in one go.

Re: Early swap - Mobile

raul249 — Mon, 26 Aug 2024 10:02:35 GMT

Thanks, and if i dont swap the new phone (eg try to use sites such as envirophone to get some value for the phone), and take out a new device with Sky Mobile I'm assuming the £450 will continue to be paid off on a monthly basis? I basically would rather not pay £450 off in one go.

Re: Early swap - Mobile

raul249 — Mon, 26 Aug 2024 10:09:32 GMT

Actually I've just reread the terms and looks like I can continue to pay the original monthly payment until the agreement ends. Thanks for the reply

Re: Early swap - Mobile

PandJ2020 — Mon, 26 Aug 2024 10:20:07 GMT

Yes, you can continue paying monthly but counts towards your monthly outgoings for any new credit check.