topic Re: Equipment return in Account & Billing

Equipment return

CPMPSW — Mon, 29 Jul 2024 10:38:18 GMT

I returned my Sky Q equipment early last month and have a proof of delivery receipt and confirmation it was received at Unipart Logistics a day later however, I am still receiving numerous messages asking me to return the equipment or get fined!!!! Can this be sorted asap.

Re: Equipment return

Daniel0210 — Mon, 29 Jul 2024 10:42:54 GMT

@CPMPSW
Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. If you wish, as you have proof of posting we can maybe get you some help from the Messaging Team. Let us know on this thread.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Equipment return

CPMPSW — Mon, 26 Aug 2024 07:45:37 GMT

I would like a member of staff to contact me as we have now been charged a fee for not returning when we clearly did, and have proof of postage. Thanks.

Re: Equipment return

Daniel0210 — Mon, 26 Aug 2024 07:49:24 GMT

@CPMPSW
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Equipment return

Addie15 — Mon, 26 Aug 2024 07:58:29 GMT

Hi there! Thank you for escalating this. We have sent an invite to @CPMPSW.

Re: Equipment return

BEANINGZ — Fri, 11 Jul 2025 15:46:45 GMT

I have also been charged for not returning my sky equipment even though I have and also have proof of postage including tracking information. I would like sky to contact me to resolve this.

Re: Equipment return

Daniel0210 — Fri, 11 Jul 2025 15:47:53 GMT

@BEANINGZ
We need to wait at least 10 minutes from your post before we can escalate it to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Equipment return

BEANINGZ — Fri, 11 Jul 2025 15:49:01 GMT

Cheers Dan, much appreciated!

Re: Equipment return

Daniel0210 — Fri, 11 Jul 2025 15:56:28 GMT

@BEANINGZ

Now escalated.

Re: Equipment return

Lisa-P1987 — Fri, 11 Jul 2025 16:18:27 GMT

Thanks for escalating this. We’ve sent BEANINGZ an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Equipment return

BEANINGZ — Sat, 12 Jul 2025 07:30:32 GMT

Hi Lisa, Ive recieved a message say a chat bubble will appear in the bottom left of my screen but I cant see it.

Re: Equipment return

caesarome — Sat, 12 Jul 2025 08:40:15 GMT

@BEANINGZ

Can you try a different web browser to see if you can then see it.

Re: Equipment return

BEANINGZ — Sat, 12 Jul 2025 14:58:55 GMT

tried on google chrome and microsoft edge still no bubble

Re: Equipment return

caesarome — Sat, 12 Jul 2025 15:06:14 GMT

@BEANINGZ

I have alerted the chat team again for you.

Re: Equipment return

BEANINGZ — Sat, 12 Jul 2025 15:37:10 GMT

still nothing and its been half an hour now

Re: Equipment return

Daniel0210 — Sat, 12 Jul 2025 15:40:40 GMT

@BEANINGZ wrote:

still nothing and its been half an hour now

@BEANINGZ

They haven't posted they've sent another invite yet.

Re: Equipment return

BEANINGZ — Sat, 12 Jul 2025 16:43:23 GMT

Do you think they will send another invite? I have been online this whole time and not a peep, its getting kind of ridiculous if im being honest.

Re: Equipment return

Daniel0210 — Sat, 12 Jul 2025 16:48:26 GMT

@BEANINGZ

Chat invites can take a few hours to appear. There might be an issue as the chat invite sent yesterday is still technically active. If you haven't heard anything by 7pm it'll be tomorrow.

Re: Equipment return

Tom-W19 — Sun, 13 Jul 2025 07:12:08 GMT

Thanks for escalating again. We've sent another invite to @BEANINGZ.