topic Re: Help with a refund in Account & Billing

Help with a refund

CHELSEAL1 — Thu, 15 Aug 2024 16:23:02 GMT

Hello i was advised to get back in touch when another refund comes available if you could help me please

Re: Help with a refund

caesarome — Thu, 15 Aug 2024 16:26:24 GMT

Is this a new refund as you had one issues to you last month ?

Re: Help with a refund

CHELSEAL1 — Thu, 15 Aug 2024 16:32:40 GMT

Yes it was part of the last bill so they said to get in touch when it appears as a refund then a can close my account

Re: Help with a refund

CHELSEAL1 — Thu, 15 Aug 2024 17:35:47 GMT

The balance is now showing as a credit If i could get the bubble to speak to someone thanks

Re: Help with a refund

caesarome — Thu, 15 Aug 2024 18:27:35 GMT

@CHELSEAL1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Help with a refund

CHELSEAL1 — Fri, 16 Aug 2024 14:24:52 GMT

Hello still havnt been contacted how long can this take please

Re: Help with a refund

Lisa-P1987 — Fri, 16 Aug 2024 15:15:55 GMT

Thanks for escalating this. We’ve sent @CHELSEAL1 an invite to chat.

Re: Help with a refund

CHELSEAL1 — Mon, 26 Aug 2024 04:36:22 GMT

Hello I recently got in touch about a refund and got the bubble chat but due to work couldnt respond enough how do I go back in to the chat please

Re: Help with a refund

Daniel0210 — Mon, 26 Aug 2024 04:54:53 GMT

@CHELSEAL1

If we escalate this again are you going to be able to participate fully?

Re: Help with a refund

CHELSEAL1 — Mon, 26 Aug 2024 07:37:48 GMT

Yes that would be great if you could escalate it for me thank you @Daniel0210

Re: Help with a refund

Daniel0210 — Mon, 26 Aug 2024 07:40:59 GMT

@CHELSEAL1
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Help with a refund

Addie15 — Mon, 26 Aug 2024 07:51:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to @CHELSEAL1.