topic Re: Returning my equipment in Account & Billing

Returning my equipment

Sam290 — Sun, 25 Aug 2024 13:19:24 GMT

Hi. I've received all the packaging to return my skyQ and broadband But I have 2 return address labels and no Instructions. Also the pictures in the box don't show SkyQ but the envelope is too small. I don't want it going to the wrong address and then accused of not returning them. Can anyone shed any light for me

Re: Returning my equipment

Daniel0210 — Sun, 25 Aug 2024 13:22:32 GMT

@Sam290

As the notice periods are different the Broadband package shoukd come first (14 days) then the Sky Q box (31 days). It doesn't matter which label is applied to the packages. We've been told they end up at the same warehouse. Just make sure you keep your proof of posting indefinitely.

Re: Returning my equipment

caesarome — Sun, 25 Aug 2024 15:02:54 GMT

You might want to also take some pictures to show that you are returning all your equipment so if needs be you can prove that you have returned everything you should have done.

Re: Returning my equipment

Sam290 — Wed, 28 Aug 2024 11:05:12 GMT

The information slip does show it's expecting both items to be returned though.