topic Re: My sky stream bill this month has yup yet again in Account & Billing

My sky stream bill this month has yup yet again

VivDuval — Sun, 25 Aug 2024 03:02:54 GMT

I don't know how or why but each one of the sky bills are never the same each month, , constantly changing me more. Each part of the bills are going up, I'm supposed to be paying approx 35 pounds, you take a look at my pay my bills listing and every month there is a different amount, I'm also very unhappy about my phone bill from when I was in Tunisa as soon as I landed I had a txt saying I had reached the maximum amount on my phone bar, they said it was 42.00 and my phone was blocked, I then get my phone bill the next month and it's 132.quid??? How can I reach the maximum amount set up, have my phone restricted and then get a bill of 132.00 , that same bill I had to make a card payment for my streaming as I did that I was told to set up my payment method. I did that on the app out of the blue my tbh is restricted, I phone up there saying I owe 10.20 and I don't have a payment method setup! So now I get 10 pounds late fee. This is not an exceptable way to collect money from me. There's a cost of living crisis going on and I'm getting ripped off by SKY!!!!

Re: My sky stream bill this month has yup yet again

Mark39 — Sun, 25 Aug 2024 07:45:13 GMT

As customers here, we can't see your bills, of course, but they're unlikely to be wrong and I doubt you're being 'ripped off' by Sky.

If you call they'll explain your billing or if you believe you have valid grounds you could raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: My sky stream bill this month has yup yet again

caesarome — Sun, 25 Aug 2024 08:31:50 GMT

@VivDuval wrote:

I'm also very unhappy about my phone bill from when I was in Tunisa

Tunisa is rst of the world charges so will work out as being really expensive to use your phone there:

https://www.sky.com/help/articles/sky-mobile-roaming-rest-of-the-world

As well as the £42.00 charge what else shows on your bill:

https://www.sky.com/mobile-bill

Re: My sky stream bill this month has yup yet again

TimmyBGood — Sun, 25 Aug 2024 10:32:07 GMT

@VivDuval

Note that combining a post about Sky Mobile billing with one about streaming (or broadband) really complicates things unnecessarily. It's always best to approach these separately, as different contracts and T&C's apply.