topic Re: Returning sky q equipment in Account & Billing

Returning sky q equipment

Luigikelcie — Sun, 25 Aug 2024 07:06:38 GMT

Hi i have returned my sky q equipment and have proof of postage, this was done around a month ago.

for some reason i keep getting text messages chasing me and now just receievd -

"Hi. Following our previous reminders, we've applied a charge to your account as we haven't received our Sky equipment back. For more info go to sky.com/returns"

please can you raise a complaint so my account is not charged as i have returned the items in the box sky provided.

Re: Returning sky q equipment

Mark39 — Sun, 25 Aug 2024 07:24:11 GMT

As we're a customer Community, nobody here can raise a complaint for you, but we can ask Sky's messaging team to contact you here so that you can do so via a private online chat, if you wish?

Re: Returning sky q equipment

caesarome — Sun, 25 Aug 2024 08:32:44 GMT

@Luigikelcie

Did you keep the proof of posting as advised to do so by the Sky website ?