topic Re: Can’t view future bills in Account & Billing

Can’t view future bills

Darcey147 — Fri, 23 Aug 2024 19:00:13 GMT

Since renewing my contract I am unable to view my future bills or previous bills - only latest bill available. Any help would be appreciated

Re: Can’t view future bills

caesarome — Fri, 23 Aug 2024 19:06:58 GMT

What is happening when you try to view these future bills and does the same happen on both the MySky app and website ?

Re: Can’t view future bills

Darcey147 — Fri, 23 Aug 2024 19:11:02 GMT

Same on MySky app and website

Click on Previous and Future and a blue line appears under the word but nothing happens

Re: Can’t view future bills

caesarome — Fri, 23 Aug 2024 19:19:18 GMT

@Darcey147

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Can’t view future bills

Addie15 — Sat, 24 Aug 2024 07:24:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Darcey147.

Re: Can’t view future bills

Darcey147 — Sun, 25 Aug 2024 06:18:09 GMT

All sorted now

Can view all bills