topic Re: Problems with trying to change payment method in Account & Billing

Problems with trying to change payment method

Fred32 — Sat, 24 Aug 2024 13:06:19 GMT

Hello. I have been trying to change my payment method online for my broadband as I have changed credit card but each time I click on review payment method (I have tried about 15 times over the last 3 days), it says 'sorry, something has gone wrong' please try later. I saw a few other people had posted this too, but haven't seen a resolution. Would be grateful for any advice. Thanks

Re: Problems with trying to change payment method

caesarome — Sat, 24 Aug 2024 15:03:34 GMT

Have you tried calling Sky to see if they can change it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: Problems with trying to change payment method

Fred32 — Sat, 24 Aug 2024 15:31:15 GMT

@caesarome, Thank you for your quick response and help. I had tried the online factsheets/help and virtual assistant but now just called and sorted.