Paying my bill

Tubnut1066 — Sat, 24 Aug 2024 06:09:47 GMT

I want to ask if I can pay my broadband bill on the 30th instead of the 25th this month thanks

Re: Paying my bill

Chrisee — Sat, 24 Aug 2024 06:15:27 GMT

@Tubnut1066 if you pay by direct debit it is too late to change the date for this month as the process ia already happening the debit is set up 14 days before your bank pays. If the DD fails Sky automatically will try again 10 days later if that fails then services are suspended.

Re: Paying my bill

Daniel0210 — Sat, 24 Aug 2024 06:16:35 GMT

@Tubnut1066
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

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Paying my bill

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