topic Re: Charged twice for mobile bill in Account & Billing

Charged twice for mobile bill

Josh552 — Sat, 24 Aug 2024 00:04:54 GMT

Hi I have been charged twice for my mobile bill and have no idea why as when I was paying my bill today it said it had an error on first try to pay bill but 2nd attempt worked but I just found out it did work the sky billing site just said it didn't even though it did is it possible I can get my money back for one of the charges as it charged me twice?

Re: Charged twice for mobile bill

Daniel0210 — Sat, 24 Aug 2024 04:29:02 GMT

@Josh552
Your contract states you should have a continuous payment method set up so you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Charged twice for mobile bill

Josh552 — Sat, 24 Aug 2024 08:04:08 GMT

Yes I would like it refunded please

Re: Charged twice for mobile bill

Daniel0210 — Sat, 24 Aug 2024 08:41:31 GMT

@Josh552

Just need to confirm, is it showing as a credit yet?

Re: Charged twice for mobile bill

Josh552 — Sat, 24 Aug 2024 12:12:20 GMT

Yes it's showing as credit

Re: Charged twice for mobile bill

Daniel0210 — Sat, 24 Aug 2024 12:13:54 GMT

@Josh552
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Charged twice for mobile bill

Greenfingers001 — Sat, 24 Aug 2024 12:22:05 GMT

Thanks for escalating this. We’ve sent @Josh552 an invite to chat.