topic Re: I need to speak to someone on online chat about payments in Account & Billing

I need help with payment

Rhea1994 — Mon, 26 Aug 2024 09:31:04 GMT

Hi I have the app on my phone but saying I owe outstanding bill but when. Click on it says recieved can u tell me if I owe on my bill or if I'm up today with payments

Moderator note: Changed title to reflect topic more.

Re: I need to speak to someone on online chat about payments

Daniel0210 — Fri, 23 Aug 2024 07:40:52 GMT

@Rhea1994

This isn't online chat to Sky. We are customers here. If you normally pay by direct debit or continuous card payments then let the billing process take its course and don't be tempted to pay again unless Sky ask you to.

Re: I need to speak to someone on online chat about payments

caesarome — Fri, 23 Aug 2024 09:09:23 GMT

@Rhea1994

Ignoring that message does the app show that your latest bill has been paid ?

Re: I need to speak to someone on online chat about payments

Christopher331 — Fri, 23 Aug 2024 10:34:14 GMT

Hi I want to had a another device to my account

Re: I need to speak to someone on online chat about payments

Daniel0210 — Fri, 23 Aug 2024 11:08:32 GMT

@Christopher331

This isn't online chat to Sky. We are customers here. You may be best to post a new thread on the mobile board with the full question.

Re: I need to speak to someone on online chat about payments

Itvhub — Fri, 23 Aug 2024 16:16:23 GMT

I dont understand my bill. My previous bill was £80 and new contract is £99.50. Where does the figure of £250 or thereabout come from

Re: I need to speak to someone on online chat about payments

MarkGoldsmith — Fri, 23 Aug 2024 16:20:26 GMT

@Itvhub wrote:
I dont understand my bill. My previous bill was £80 and new contract is £99.50. Where does the figure of £250 or thereabout come from

Look at the itemised bill and compare it with last month to see where the differences are.