topic Re: Moving house, can submit online it says I'm not primary account holder, but I am in Account & Billing

Moving house, can submit online it says I'm not primary account holder, but I am

Chris320 — Thu, 22 Aug 2024 18:06:37 GMT

Moving house and trying to complete the process on the app on my account. I select the option and it tells me I cannot go further as I am not the primary account t holder. However i am!

Re: Moving house, can submit online it says I'm not primary account holder, but I am

caesarome — Thu, 22 Aug 2024 18:18:32 GMT

Using the same details can you view your online bill here:

https://www.sky.com/bill/tv-broadband-talk

Re: Moving house, can submit online it says I'm not primary account holder, but I am

Chris320 — Thu, 22 Aug 2024 18:32:28 GMT

I dont have a problem logging into my account. Whilst I'm in my account and select home move it tells me I need to be primary account holder...🤯

Re: Moving house, can submit online it says I'm not primary account holder, but I am

caesarome — Thu, 22 Aug 2024 18:37:34 GMT

@Chris320 wrote:

Whilst I'm in my account and select home move it tells me I need to be primary account holder...🤯

The reason I asked if you can view your bill is on the primary user can view this so can you view your online bill ?

Re: Moving house, can submit online it says I'm not primary account holder, but I am

Chris320 — Thu, 22 Aug 2024 18:38:50 GMT

Yes I can view my bill. Thanks.

Re: Moving house, can submit online it says I'm not primary account holder, but I am

caesarome — Thu, 22 Aug 2024 18:41:48 GMT

We could ask Sky's messaging team to contact you about this tomorrow morning via here if you would like or if you would prefer you could call Sky to get your home move booked. The messaging team will not be able to book the move but will be able to look into why you are seeing that message. So let us know what you prefer ?

Re: Moving house, can submit online it says I'm not primary account holder, but I am

Chris320 — Thu, 22 Aug 2024 18:43:44 GMT

I would just prefer to book the move. Would you know the best number to call? Thank you

Re: Moving house, can submit online it says I'm not primary account holder, but I am

caesarome — Thu, 22 Aug 2024 18:56:37 GMT

There is no best number I'm afraid just the standard ones and it will involve you battling with the bot so perhap try saying nothing when asked any questions:

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.