topic Re: Out of contract in Account & Billing

Out of contract

jomouse68 — Mon, 29 Jul 2024 15:18:31 GMT

Looking to renew my contract with sky or might cancel what are the best deals sky will give me ?

I've been with them over 24 years ?! Any advice peeps

as I'm not paying. £150 a month

Re: Out of contract

Daniel0210 — Mon, 29 Jul 2024 15:23:39 GMT

It's down to your negotiating. You need to contact Sky to try to negotiate a new deal or potentially amend your package which will require another 24 month minimum term contract. Sky are not obliged to offer you another discount and it seems discounts are becoming more difficult to come by, so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Re: Out of contract

Mark39 — Mon, 29 Jul 2024 15:24:11 GMT

The best deal is what you can negotiate with Sky. However recent posts indicate that significant discounts are no longer being offered.

Re: Out of contract

jomouse68 — Thu, 22 Aug 2024 10:28:53 GMT

Hi so I managed to get a negotiated price after going through to cancellations they

they then sent me a box to return items which I never asked for ! So just ignored it but today I've received a text saying if I don't return items they will start charging me ? I've got nothing to return so I'm confused I dont really want to ring up ask what is going on and there is no way to reply to the text any ideas or is it a case of having to ring them

Re: Out of contract

caesarome — Thu, 22 Aug 2024 10:49:42 GMT

@jomouse68

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Out of contract

PandJ2020 — Thu, 22 Aug 2024 10:50:13 GMT

@jomouse68 wrote:
...or is it a case of having to ring them

EDIT: escalated...

Re: Out of contract

Addie15 — Thu, 22 Aug 2024 11:01:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to @jomouse68.

Re: Out of contract

Addie15 — Sat, 24 Aug 2024 12:04:56 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.