topic Re: Won’t let me change my payment date. in Account & Billing

Won’t let me change my payment date.

Norffas — Tue, 20 Aug 2024 07:50:32 GMT

I am trying to change my payment date but it won't let me.

Does anyone know why this might be?

I am not a customer. I have been with Sky for 14 years.

Any help would be appreciated thank you.

Re: Won’t let me change my payment date.

Daniel0210 — Tue, 20 Aug 2024 10:08:58 GMT

@Norffas

Are you trying to change it too near a pending bill? Bills are generated 14 days before the selected payment date.

Re: Won’t let me change my payment date.

Norffas — Tue, 20 Aug 2024 12:43:33 GMT

Hi,

Thank you for your reply.

my bill is not due until 7th September, so more than 14 days away.

It says that I can't change the date until 20th august so perhaps I need to wait until tomorrow?

Re: Won’t let me change my payment date.

caesarome — Tue, 20 Aug 2024 12:46:32 GMT

If you can't change the date tomorrow then give Sky a call to see if they can do it for you.

Do note that after you change the date the next bill will be different as it might cover a longer date period than the usual month.

Re: Won’t let me change my payment date.

Norffas — Thu, 22 Aug 2024 08:24:56 GMT

So just to update, called Sky yesterday who very adamantly told me that I couldn't change my payment date until next month?!

Something about how their system is set up/my payment period 😵‍💫

I explained to her that I did not get paid until the 18th of the month of struggle to make the payment on the 7th of September. She very unhelpfully suggested I just pay "a bit" on the 7th and then they would chase me for the rest 🤣

after a very frustrating phone call I just resigned myself to the fact that I would have to find the money and make the payment on the 7th.
Then this morning I logged into my account and lo and behold I was able to change the date.

so moral of the story, don't call Sky if you need help!

Re: Won’t let me change my payment date.

PandJ2020 — Thu, 22 Aug 2024 08:35:28 GMT

@Norffas wrote:
Then this morning I logged into my account and lo and behold I was able to change the date.

Computer said no until today...

However, remember that changing your payment date doesn't just change your payment date - it completely recalculates and the next bill could be smaller or larger.

Re: Won’t let me change my payment date.

caesarome — Thu, 22 Aug 2024 08:53:16 GMT

@Norffas wrote:

Then this morning I logged into my account and lo and behold I was able to change the date.

At least you got it changed but do remember as I said above your next bill will be higher than usual but should drop back to the normal amount on the following months bill.

Re: Won’t let me change my payment date.

Hollie95 — Thu, 05 Sep 2024 15:36:33 GMT

Hi I would like all payments to be made on the 22nd of every month as I won't be able to pay unless its on these days

Re: Won’t let me change my payment date.

caesarome — Thu, 05 Sep 2024 15:43:29 GMT

@Hollie95

If you are a new customer then you can change the date once the first two bills have been paid, you can do this via the MySky app or online here:

https://www.sky.com/myaccount/bill/change-payment-date

You should also have a payment method set up like a credit or debit card or a direct debit so that the payment is taken automatically from you so there is no need to make the payment yourself each month.