topic Re: Cancellation refund in Account & Billing

Cancellation refund

Mill23 — Wed, 21 Aug 2024 21:19:14 GMT

I cancelled my sky broadband subscription for July 14th, but was told I'd be charged because my bill fell on that date, but that I'd automatically be refunded it a month after, I've not been credited into my account or refunded. Anyone had this problem?

Re: Cancellation refund

caesarome — Wed, 21 Aug 2024 21:20:06 GMT

Do you now see a credit on your account as it is this that can be refunded ?

Re: Cancellation refund

Mill23 — Wed, 21 Aug 2024 21:22:10 GMT

Yes! There is now a credit balance of £43. How do I get this refunded?

Re: Cancellation refund

caesarome — Wed, 21 Aug 2024 21:27:17 GMT

@Mill23

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Cancellation refund

Lisa-P1987 — Thu, 22 Aug 2024 08:20:13 GMT

Thanks for escalating this. We’ve sent Mill23 an invite to chat.