topic Bill Payment split, is it possible? in Account & Billing

Bill Payment split, is it possible?

BallySingh — Wed, 21 Aug 2024 10:25:42 GMT

I wanted to ask if it is possible that a bill payment can be taken from direct debit/card payment and the credit on the Sky account.

For example, lets say that the bill owed was £40 and you already had £20 in your online sky credit, would sky directly take the whole £40 from direct debit and not split the £20 from the online credit and direct debit?

Bill payment: £40

online credit: £20

Sky takes £20 from direct debit and £20 from credit, would this be possible.

apologies if this sounded complicated lol.

Re: Bill Payment split, is it possible?

SKY1992bf — Wed, 21 Aug 2024 10:32:42 GMT

@BallySingh wrote:
I wanted to ask if it is possible that a bill payment can be taken from direct debit/card payment and the credit on the Sky account.

For example, lets say that the bill owed was £40 and you already had £20 in your online sky credit, would sky directly take the whole £40 from direct debit and not split the £20 from the online credit and direct debit?

Bill payment: £40

online credit: £20

Sky takes £20 from direct debit and £20 from credit, would this be possible.

apologies if this sounded complicated lol.

@BallySingh Yes that's how the billing system works anyway

your direct debit/card payment will be reduced by the account credit amount provided the credit was applied before the bill was generated otherwise it will come off the following month

Re: Bill Payment split, is it possible?

BallySingh — Wed, 21 Aug 2024 10:39:48 GMT

So if I had £20 in credit before the bill was generated, it would deduct £20 of the credit and then deduct £20 of direct debit?

Re: Bill Payment split, is it possible?

SKY1992bf — Wed, 21 Aug 2024 10:40:51 GMT

@BallySingh wrote:
So if I had £20 in credit before the bill was generated, it would deduct £20 of the credit and then deduct £20 of direct debit?

@BallySingh Yes that's correct

Re: Bill Payment split, is it possible?

BallySingh — Wed, 21 Aug 2024 10:44:49 GMT

Cheers buddy.