https://helpforum.sky.com/t5/Account-Billing/My-Sky-App-Details-Are-not-mine/m-p/4726857#M227314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157430">@Paza77</a>&nbsp;&nbsp;You will need to set up a new Sky ID.<BR /><BR />If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:<BR /><BR /><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A><BR /><BR />Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:<BR /><BR /><A href="https://www.sky.com/help/diagnostics/sky-id/sky-id" target="_blank">https://www.sky.com/help/diagnostics/sky-id/sky-id</A></P> Wed, 21 Aug 2024 09:52:23 GMT GD1 2024-08-21T09:52:23Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-App-Details-Are-not-mine/m-p/4726846#M227312 Every time I log into my sky app the details are for a old account my wife had with sky. Now I am the account holder those details should have changed but they have not. What do I do to change this please? Wed, 21 Aug 2024 09:38:48 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-App-Details-Are-not-mine/m-p/4726846#M227312 Paza77 2024-08-21T09:38:48Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-App-Details-Are-not-mine/m-p/4726857#M227314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157430">@Paza77</a>&nbsp;&nbsp;You will need to set up a new Sky ID.<BR /><BR />If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:<BR /><BR /><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A><BR /><BR />Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:<BR /><BR /><A href="https://www.sky.com/help/diagnostics/sky-id/sky-id" target="_blank">https://www.sky.com/help/diagnostics/sky-id/sky-id</A></P> Wed, 21 Aug 2024 09:52:23 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-App-Details-Are-not-mine/m-p/4726857#M227314 GD1 2024-08-21T09:52:23Z https://helpforum.sky.com/t5/Account-Billing/My-Sky-App-Details-Are-not-mine/m-p/4726860#M227315 <P>Thank you much appreciated for the quick reply <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span>&nbsp;</P> Wed, 21 Aug 2024 09:54:37 GMT https://helpforum.sky.com/t5/Account-Billing/My-Sky-App-Details-Are-not-mine/m-p/4726860#M227315 Paza77 2024-08-21T09:54:37Z