topic Re: Returned equipment in Account & Billing

Returned equipment

Mummyno2 — Tue, 06 Aug 2024 16:55:02 GMT

We returned sky broadband router on 3/7/24 and tracking says it was delivered to sky on 5/7/24 and signed for yet we keep getting messages saying it has not been returned.

rang Sky and explained this but got nowhere saying I would be charged if they don't have it back soon.

Re: Returned equipment

caesarome — Tue, 06 Aug 2024 16:56:34 GMT

We can get you some help via here if you want so do you still have your proof of posting ?

Re: Returned equipment

Mummyno2 — Tue, 06 Aug 2024 17:00:10 GMT

No because I got a message from sky saying thanks for returning the equipment we can see it's on the way back I do have the tracking number though if that's any help ?

Re: Returned equipment

caesarome — Tue, 06 Aug 2024 17:11:08 GMT

I should imagine the tracking number will be fine so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant

Re: Returned equipment

Mummyno2 — Tue, 06 Aug 2024 17:16:13 GMT

Thank you very much for your help.

Re: Returned equipment

Lisa-P1987 — Wed, 07 Aug 2024 07:05:56 GMT

Thanks for escalating this. We’ve sent @Mummyno2 an invite to chat.

Re: Returned equipment

Daddyno2 — Fri, 09 Aug 2024 16:23:45 GMT

Hi ,

I ahve charged for not returning the broadband router however I have returned it. Please find the royal mail tracking ID - ZF405739465GB

Sky ID: ANSHULPANDEY39

Re: Returned equipment

Daddyno2 — Fri, 09 Aug 2024 16:27:34 GMT

Please help me too @Lisa-P1987

Re: Returned equipment

caesarome — Fri, 09 Aug 2024 16:33:39 GMT

@Daddyno2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Returned equipment

Mr+Flibbles+86 — Sat, 10 Aug 2024 07:45:04 GMT

Thanks for escalating this. We’ve sent an invite to @Daddyno2 to chat.

Re: Returned equipment

Addie15 — Tue, 13 Aug 2024 07:14:46 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Returned equipment

Daddyno2 — Tue, 20 Aug 2024 17:42:49 GMT

I need to solve this. Opened chat session is blocked from India. You can give a try again.

Re: Returned equipment

Daddyno2 — Tue, 20 Aug 2024 17:45:39 GMT

Please help me @lisa-p

Re: Returned equipment

Daniel0210 — Tue, 20 Aug 2024 18:30:10 GMT

@Daddyno2

If we re-escalate this to Sky are you going to participate fully in the chat process? I'm not aware you being in India (if that's what you mean) prevents the process.

Re: Returned equipment

Daddyno2 — Wed, 21 Aug 2024 01:43:11 GMT

It might block as before. Can you not process the refund using the information which I provided earlier. That's what is needed.

Re: Returned equipment

Daniel0210 — Wed, 21 Aug 2024 04:20:40 GMT

@Daddyno2 wrote:

It might block as before. Can you not process the refund using the information which I provided earlier.

@Daddyno2

We are customers here. If you're in India temporarily you might have to wait until you're back in the UK.

Re: Returned equipment

Daddyno2 — Wed, 21 Aug 2024 09:44:36 GMT

Oh, I am moved out permanently and need your help Here pls