topic Re: Refund in Account & Billing

Refund

Ken40 — Tue, 20 Aug 2024 12:16:49 GMT

Am entitled to a refund of £45 after cancellation.

Re: Refund

Daniel0210 — Tue, 20 Aug 2024 12:17:25 GMT

@Ken40
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Refund

Ken40 — Tue, 20 Aug 2024 12:21:12 GMT

Yes, is showing a credit of £45 in my account..

Re: Refund

Daniel0210 — Tue, 20 Aug 2024 12:53:13 GMT

@Ken40
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Lisa-P1987 — Tue, 20 Aug 2024 13:01:54 GMT

Thanks for escalating this. We’ve sent @Ken40 an invite to chat.

Re: Refund

Addie15 — Thu, 22 Aug 2024 14:53:58 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.