topic Price Hike in Account & Billing

Price Hike

BarnV — Tue, 20 Aug 2024 11:17:00 GMT

My bill has gone up from £87 in March, then to £96.50 and it's now up to £104.63 and I don't know why. I can't see any communication from Sky relating to this and the extra just seems to have been added on. What's my best chance of getting this corrected?

Re: Price Hike

Daniel0210 — Tue, 20 Aug 2024 11:19:08 GMT

@BarnV

It may be correct.

Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended you can contact Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, in fact recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Re: Price Hike

caesarome — Tue, 20 Aug 2024 12:44:18 GMT

@BarnV

As well as your discount ending you might have also been affected by the annual price increase in April of which you would have been sent a letter or email about it.