topic Re: Refund in Account & Billing

Refund

Chris2207 — Mon, 19 Aug 2024 10:42:50 GMT

Hi my next payment says it 54 pounds it should me 44 pounds as it was agreed you were going to refund me 12 x 10 pounds if you look at my last bill it was 44 pounds I phoned you customer service department about 6 weeks ago ok this it was due to the fact that you didn't pay me the correct amount when I switched from virgin to you

Re: Refund

Chris2207 — Mon, 19 Aug 2024 10:44:34 GMT

Think you got enough information

Re: Refund

Chris2207 — Mon, 19 Aug 2024 11:07:40 GMT

27th June was when I spoke to you

Re: Refund

PandJ2020 — Mon, 19 Aug 2024 11:12:30 GMT

@Chris2207 wrote:
27th June was when I spoke to you

You're talking to other Sky customers here - not Sky Customer Services...

Re: Refund

Daniel0210 — Mon, 19 Aug 2024 11:25:31 GMT

@Chris2207

Is the amount you believe you're still owed showing as a credit on your account, which can be used on future bills meaning less or no money will leave your normal payment method?

Re: Refund

Chris2207 — Mon, 19 Aug 2024 11:43:00 GMT

No it's not showing credit

Re: Refund

Daniel0210 — Mon, 19 Aug 2024 11:45:37 GMT

@Chris2207

You'll need to call Sky again to clarify what's happening with this. We obviously have no view of your account and bills.