topic Re: Customer service in Account & Billing

Customer service

Alfieboyne — Sun, 18 Aug 2024 11:32:09 GMT

The outsourced customer service needs a lot more training. The operators completely messed up my account. I had to say that I was leaving sky before getting someone sensible to talk to. Been with sky for over ten years (this time, many years before that) and yesterday was by far the worst I have ever experienced.

Re: Customer service

caesarome — Sun, 18 Aug 2024 12:00:48 GMT

This link explains how you can make a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Customer service

Roger17 — Sun, 18 Aug 2024 15:17:15 GMT

@Alfieboyne Without the savings they make moving the customer service offshore, they wouldn't be able to offer existing customers the massive discounts they get to match new customer offers 😉

Re: Customer service

smab — Wed, 08 Jan 2025 23:55:59 GMT

It's terrible 😞