topic Re: Sky app restricted in Account & Billing

Sky app restricted

Fulldeelite — Sat, 17 Aug 2024 15:59:09 GMT

Never needed to use sky app to contact Sky. Now I have what a nightmare 😲

So my direct debit hasn't gone through this month I'm presuming because I have a new debit card (no probs with other bills though) 🤷🏻‍♀️ trying to access sky app to change bank details and pay month owing and it's restricted arghhh. Now I've probably incurred a late payment fee and I'm going round in circles on this page! Any help greatly appreciated 🙂

Re: Sky app restricted

caesarome — Sat, 17 Aug 2024 16:04:29 GMT

If you pay by a direct debit then the money for the bill is taken directly from your bank account so your debit card plays no part in it.

If you are seeing a restricted message when trying to view your bill it could be because you are either logged in with the wrong ID/email address or that your services haven't been linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If you do pay by a direct debit (and not a card) and the payment has failed Sky will try again 10 days later so do not make any manual payment yourself as this will not stop Sky from doing this.

If you do pay by card then you will need to make a payment.

Re: Sky app restricted

Fulldeelite — Sat, 17 Aug 2024 16:10:47 GMT

I did think that as all other bills have gone out with no problems. I have received an email today telling me to make sure I have money in my account which I have and they will take out with next months with a late fee charge. Is there a phone number where I can speak to someone please 🙏🏻

Re: Sky app restricted

caesarome — Sat, 17 Aug 2024 16:14:39 GMT

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: Sky app restricted

Fulldeelite — Sat, 17 Aug 2024 16:26:47 GMT

I don't use home phone and my mobile isn't through sky so to get there number I need to go through the sky app which is restricted still .... They don't make things easy!

Thank you for all your help.