topic Re: Nathan in Account & Billing

Nathan

Nathan40 — Sat, 17 Aug 2024 13:17:50 GMT

Can I have the sky back on and I will pay on Wednesday

Re: Nathan

GD1 — Sat, 17 Aug 2024 13:20:29 GMT

@Nathan40 wrote:

Can I have the sky back on and I will pay on Wednesday

No, you need to pay before services will be reinstated, Sky won't do this on the promise of a payment.

Re: Nathan

Daniel0210 — Sat, 17 Aug 2024 13:23:12 GMT

@Nathan40
You asked the same back in March! The answers the same.

If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can terminate your subscription.

Any calls to Sky will only prompt you to make your payment. If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.

Re: Nathan

Nathan40 — Sat, 17 Aug 2024 13:32:50 GMT

I will pay on Wednesday please

Re: Nathan

Daniel0210 — Sat, 17 Aug 2024 13:40:18 GMT

@Nathan40

This was discussed back in March and you were repeatedly told the advice provided above. Skys policy hasn't changed.

Re: Nathan

Nathan40 — Sat, 17 Aug 2024 13:45:29 GMT

But I will pay on Wednesday if I can have it back on please

Re: Nathan

Daniel0210 — Sat, 17 Aug 2024 13:46:39 GMT

@Nathan40 wrote:

But I will pay on Wednesday if I can have it back on please

@Nathan40

Which part of the advice above do you not understand. The answer remains NO.

Re: Nathan

Nathan40 — Sat, 17 Aug 2024 13:49:57 GMT

Yes please I will pay on Wednesday

Re: Nathan

Daniel0210 — Sat, 17 Aug 2024 13:51:04 GMT

You're just spamming now.

Re: Nathan

Nathan40 — Sat, 17 Aug 2024 13:52:30 GMT

No I am not

Re: Nathan

Daniel0210 — Sat, 17 Aug 2024 13:55:32 GMT

@Nathan40

Let me remind you of your thread from March and your continued demands to have your services reinstated. You're just repeating it again.

https://helpforum.sky.com/t5/Account-Billing/Can-i-have-my-sky-back-on-and-pay-on-April-the-9/m-p/4590816#M211847

Re: Nathan

SKY1992bf — Sat, 17 Aug 2024 13:58:26 GMT

@Nathan40 The answer is simple until you pay and setup a new continuous payment, you can do this on Wednesday if you wish but until then your service will remain suspended no exceptions allowed

Re: Nathan

PandJ2020 — Sat, 17 Aug 2024 14:01:40 GMT

@Nathan40 wrote:
Yes please I will pay on Wednesday

Regardless, you are just asking other customers here. We cannot enable your services no matter...

And as noted above, I don't believe Sky will either even if you can get to speak to them.