topic Re: Cancel telephone landline in Account & Billing

Cancel telephone landline

marcus45 — Fri, 16 Aug 2024 16:57:45 GMT

I would like to cancel my telephone line please

Re: Cancel telephone landline

Daniel0210 — Fri, 16 Aug 2024 17:03:55 GMT

That would mean cancelling broadband too!

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

Re: Cancel telephone landline

PandJ2020 — Fri, 16 Aug 2024 17:02:54 GMT

You can't cancel it here - you have to contact Sky directly.

Re: Cancel telephone landline

TimmyBGood — Sat, 17 Aug 2024 11:03:23 GMT

@marcus45 wrote:

I would like to cancel my telephone line please

That's

a) impossible if you wish to have Sky Broadband

b) pointless as a money saving measure

Online advice is this area is typically inaccurate: the key is not to have a bundled extra cost voice call allowance (Sky Talk Evenings and Weekends Extra, Anytime Extra or International Extra) on your Sky account if you never make outbound 'landline' calls.