topic Re: Reusing the same card details in Account & Billing

Reusing the same card details

AriaL — Fri, 16 Aug 2024 10:36:31 GMT

I received an email saying I can no longer use the card details I provide and to give them a different card to use, however this is the only card I have and so how do i go about reusing the same card details? I'm up to date with my payments (I'm actually in credit on my account) so im not sure why this has happened?

Re: Reusing the same card details

SKY1992bf — Fri, 16 Aug 2024 10:56:08 GMT

@AriaL Are you sure it's genuinely from sky

sounds Like a scam to me as sky would never ask for payment details via email especially if there is a link directly you to payment (don't open it)

Re: Reusing the same card details

AriaL — Fri, 16 Aug 2024 11:12:08 GMT

It is from sky because when I log onto my account i get a little warning message to say i have to provide new payment details too

Re: Reusing the same card details

caesarome — Fri, 16 Aug 2024 12:04:57 GMT

Did you use a link in the email to go to your account or did you just go via the MySky app or website ?

Re: Reusing the same card details

AriaL — Fri, 16 Aug 2024 12:11:52 GMT

I went via the app i would never click a link in an email haha

Re: Reusing the same card details

caesarome — Fri, 16 Aug 2024 12:14:17 GMT

If you don't have another card then do you have a bank account so instead you can provide direct debit details ?

Re: Reusing the same card details

AriaL — Fri, 16 Aug 2024 12:16:25 GMT

Well it was already set up as a direct debit and then i tried adding my card details and it's still coming up with the same message

Re: Reusing the same card details

caesarome — Fri, 16 Aug 2024 12:26:36 GMT

You can't have it setup as a direct debit if Sky were taking it from your card as you must have had one or the other setup and not both.

As you can't change your payment details I would suggest calling instead.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.