topic Left Sky help in Account & Billing

Left Sky help

Samb79 — Thu, 15 Aug 2024 17:43:45 GMT

We left sky 26th July returning the equipment as soon as the packaging arrived, the equipment was accepted by sky, we have since found that we have not been disconnected and are still being billed, we have spoken to numerous agents even head office and now are blocked from contacting anyone until we pay a bill that we dont have equiment for which has just doubled. All i need is a final bill which will then be paid but when you cant speak to anyone this isnt possible???

Re: Left Sky help

Daniel0210 — Thu, 15 Aug 2024 17:47:43 GMT

@Samb79

If the cancellation didn't go through them I'm afraid billing will likely continue until you reinstate a payment method and pay what is owed. Then you should be able to speak to Skyband cancel correctly.

Of course any overpayment made should be reimbursed but could take up to 6 weeks if your payment method remains open.

Re: Left Sky help

Samb79 — Thu, 15 Aug 2024 17:49:14 GMT

Please can someone contact me

Re: Left Sky help

Samb79 — Thu, 15 Aug 2024 17:50:02 GMT

I am happy to make the total payment i just want a total bill

Re: Left Sky help

Daniel0210 — Thu, 15 Aug 2024 17:51:07 GMT

@Samb79

No one will contact you as a result of your post, in fact they won't know your details as your Sky account isn't linked to your Community log-in name.,

Re: Left Sky help

Samb79 — Thu, 15 Aug 2024 17:52:28 GMT

Do you have a contact number of someone i can speak to?

Re: Left Sky help

Daniel0210 — Thu, 15 Aug 2024 17:53:30 GMT

@Samb79

Sky won't speak with you if you're in arrears. That applies to all customers I'm afraid.,

Re: Left Sky help

caesarome — Thu, 15 Aug 2024 18:26:13 GMT

@Samb79 wrote:

I am happy to make the total payment i just want a total bill

You should be able to see it here @Samb79 :

https://www.sky.com/bill/tv-broadband-talk