topic Diamond now Silver in Account & Billing

Diamond now Silver

Bertie_Hants — Thu, 15 Aug 2024 17:17:52 GMT

been with Sky Q for a long time and were previously Diamond and now ive signed up to Sky Stream we are now showing as silver. Any ideas on how go sort this out?

Re: Diamond now Silver

Daniel0210 — Thu, 15 Aug 2024 17:22:01 GMT

@Bertie_Hants

This is not something new, in fact one of the Superusers had this issue which hasn't been resolved to my knowledge.

Re: Diamond now Silver

Mark39 — Thu, 15 Aug 2024 17:31:15 GMT

@Daniel0210 wrote:

@Bertie_Hants

This is not something new, in fact one of the Superusers had this issue which hasn't been resolved to my knowledge.

That would be me, and no, it's not resolved, but to be fair. I haven't bothered to follow it up with Sky.

@Bertie_Hants if you give them a call they'll be able to sort it out for you.