topic Re: Email linked to 2 accounts in Account & Billing

Email linked to 2 accounts

shirleywareham — Thu, 15 Aug 2024 14:11:47 GMT

My email address is linked to 2 accounts. One is my dads who I look after and the other is for mine, I have the my sky app but this only for my dads account and I want to be able to log into my account on the app to claim rewards but as I use the same email it doesnt recognise me because I am using the same email address.

Shirley Wareham

Re: Email linked to 2 accounts

GD1 — Thu, 15 Aug 2024 14:21:59 GMT

@shirleywareham

You'll need to use a different email address for your own account or your fathers if you want them to be seperate, to update the email address login to the sky account which you'll be updating:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Email linked to 2 accounts

caesarome — Thu, 15 Aug 2024 15:00:18 GMT

You can't have two accounts on the MySky app so you will need to make sure you are logged into your account but as @GD1 has said you will need to change the email address on your account first.