topic Re: Discount not applied in Account & Billing

Discount not applied

CiaraK67 — Wed, 14 Aug 2024 14:02:29 GMT

I signed up to Sky broadband 6 months ago for Broadband. I was given a deal of broadband at €30 a month for the first 12 months and €60 a month for the remaining 6 months of the 18 month contract. I moved house recently and my new bill does not have the €30 discount applied, just a €5 in contract discount. Anyone any idea on how to resolve?

Re: Discount not applied

Mark39 — Wed, 14 Aug 2024 14:04:18 GMT

You'll need to call Sky, for that, I'm afraid.

Re: Discount not applied

Daniel0210 — Wed, 14 Aug 2024 14:07:36 GMT

@CiaraK67

This information was previously provided by the Messaging Team on here

"Moving home will not impact your TV contract, it will continue as normal.

If you have phone and broadband however, this will be a new contract as we have to cancel the line at the current address and take a new one in the new address."

This might explain why the previous discounts have stopped.