https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4719786#M226573 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150462">@Ryan1000</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Tue, 13 Aug 2024 15:42:53 GMT Lisa-P1987 2024-08-13T15:42:53Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4719708#M226569 <P>I left sky broadband quite some time ago and due to issues with my address and the phone line it has taken a long time to actually cancel and I now have £93 and some pence of credit on my broadband bill. Unfortunately I have different bank details now due to my bank being closed and I can't find a way to change these on my account, only for my active contracts, and the advisor I just called said they can only refund it to the details they already have. Can someone tell me how I change the details to get the refund?</P> Tue, 13 Aug 2024 14:41:06 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4719708#M226569 Ryan1000 2024-08-13T14:41:06Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4719786#M226573 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150462">@Ryan1000</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Tue, 13 Aug 2024 15:42:53 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4719786#M226573 Lisa-P1987 2024-08-13T15:42:53Z