topic Re: Returning Equipment in Account & Billing

Returning Equipment

Joe118 — Tue, 13 Aug 2024 10:48:29 GMT

Hi, I have had emails from sky saying I haven't returned my equipment, but Royal Mail collected it and I have email proof that they did. Can't find anything on their website to contact someone and worried they will charge me 😞

Re: Returning Equipment

Daniel0210 — Tue, 13 Aug 2024 11:12:02 GMT

@Joe118

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returning Equipment

Lisa-P1987 — Tue, 13 Aug 2024 11:12:43 GMT

Thanks for escalating this. We’ve sent Joe118 an invite to chat.