topic Re: Refund in Account & Billing

Refund

Dec92 — Tue, 13 Aug 2024 05:08:15 GMT

Hello, I have made a mistake with this months bill by paying too much therefore I'm in credit. Can this payment be refunded back to me please?

Re: Refund

Daniel0210 — Tue, 13 Aug 2024 05:11:15 GMT

@Dec92

I think you mean you've made an unnecessary manual payment. If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Refund

Dec92 — Tue, 13 Aug 2024 05:12:54 GMT

Yes that's what I have done. I would like to have it refunded please.

Re: Refund

Daniel0210 — Tue, 13 Aug 2024 05:14:41 GMT

@Dec92

So as per the bold type on my first post, is it now showing as a credit on your Sky account?

Re: Refund

Dec92 — Tue, 13 Aug 2024 05:19:55 GMT

It is showing as balance carried forward in credit of £16 in bold. Manual payment of £16 was paid last week without me realising a direct debit was already set up.

Re: Refund

Daniel0210 — Tue, 13 Aug 2024 05:21:53 GMT

@Dec92
I’ve escalated your post to Sky and their Messaging Team should contact you later today.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Addie15 — Tue, 13 Aug 2024 07:18:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Dec92.