topic Re: reduce my package in Account & Billing

reduce my package

bobgall101 — Mon, 12 Aug 2024 10:26:33 GMT

i have been a SKY customer for 25 years. Today i attempted tob downgrade my package as i am due to undergo surgery which means i will have a reduced salary. i asked to take off my sports and movies but was told icould not as i am contracted until September 2025. i have not signed anything or verbally agreed anything but i have been informed that this contract was completed by use of my sky remote control. Basically i am being told that i have to continue paying for another 14 months. No empathy, no understanding not interested. i did not do anything with my remote but perhaps my wife or grandson did.....but i am left paying for something i cannot afford...so much for being a VIP customer

Re: reduce my package

GD1 — Mon, 12 Aug 2024 10:34:14 GMT

@bobgall101 I'm afraid there isn't much we fellow customers can do to help.

As it sounds like you've agreed a new minimum term and as per the T&C's you'll need to see this through, Sky are not obliged to let you get out of this.

If it was done via your Sky remote then you should bhe pin protecting this to prevent such an occurence.

Re: reduce my package

Daniel0210 — Mon, 12 Aug 2024 10:37:14 GMT

@bobgall101

Nearly all Sky subscribers are VIP members to one degree or another and I'm afraid a VIP level doesn't have any bearing on your ability to cancel part of your package.