topic Re: Amend my bill in Account & Billing

Amend my bill

Lisav85 — Sun, 11 Aug 2024 17:50:43 GMT

i have just checked my bill for September and it seems to be a full amount. I requested a engineer visit on 31/07/24 due to having no connection on my broadband or sky q. This visit can't be arranged until the 22/08/24 so I would like my bill amended as I have had no TV for 22 days.

Re: Amend my bill

Lisav85 — Sun, 11 Aug 2024 17:51:30 GMT

Re: Amend my bill

SKY1992bf — Sun, 11 Aug 2024 17:53:59 GMT

@Lisav85 no bill adjustment can be made until the issue is fixed

you will need to call sky direct and discuss once you are back up and running

Re: Amend my bill

oldfella — Sun, 11 Aug 2024 17:54:09 GMT

@Lisav85 wrote:

Hi

i have just checked my bill for September and it seems to be a full amount. I requested a engineer visit on 31/07/24 due to having no connection on my broadband or sky q. This visit can't be arranged until the 22/08/24 so I would like my bill amended as I have had no TV for 22 days.

Hi @Lisav85

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Amend my bill

Daniel0210 — Sun, 11 Aug 2024 17:54:18 GMT

@Lisav85
We are Sky customers on here so you’re not contacting Sky Customer Services by posting on the forum. Billing continues as normal whilst you're without service. Any refund or auto compensation happens after the fault is fixed.

Re: Amend my bill

caesarome — Sun, 11 Aug 2024 18:32:57 GMT

@Lisav85

When your issue has been fixed you are free to speak to Sky about a credit being added to your account as automatic compensation doesn't apply to TV services.