topic Credit refund with no payment method in Account & Billing

Credit refund with no payment method

Kaycee01 — Thu, 08 Aug 2024 15:42:30 GMT

Hi, I am awaiting a refund of my final bill but as I didn't pay by direct debit, there is no payment method on my account as I paid manually. My broadband services also stopped 2 days before my contract ended and I was told this could not be resolved before the end. I was therefore unable to work as a result and would like to ensure my refund includes those final 3 days I was unable to use my service.

Re: Credit refund with no payment method

caesarome — Thu, 08 Aug 2024 16:01:04 GMT

If there is no payment method setup then you will get the credit refunded but as Sky will have to send out a cheque to you this can take a good number of weeks to be issued and sent out.

Re: Credit refund with no payment method

PandJ2020 — Thu, 08 Aug 2024 18:14:13 GMT

@Kaycee01 wrote:
....and would like to ensure my refund includes those final 3 days I was unable to use my service.

As billing is automated it's highly unlikely that will be included unless you've contacted Sky to agree to it.

If your account is showing a credit then it usually takes up to 6 weeks to issue a refund - but may take longer if a cheque needs to be issued.

You may wish to call them to query the above and hurry it along.