topic Re: Credit refund in Account & Billing

Credit refund

Badabada — Wed, 07 Aug 2024 17:11:46 GMT

I cancelled all my sky services and it says I'm owed money for my broadband that I cancelled and I'm in credit on the account. Although it says it will be deducted off my next bill, however I have no services with them anymore so there are no future bills. Do they automatically refund this or do I need to contact them?

Re: Credit refund

Daniel0210 — Wed, 07 Aug 2024 17:13:03 GMT

@Badabada
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit refund

Badabada — Wed, 07 Aug 2024 17:32:48 GMT

That would be fantastic if you could get it refunded quicker I'd most appreciate that!

Re: Credit refund

Daniel0210 — Wed, 07 Aug 2024 17:35:13 GMT

@Badabada
I’ve escalated your post to Sky and their Messaging Team should contact you (likely to be tomorrow now).

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Badabada — Wed, 07 Aug 2024 18:07:58 GMT

Excellent thank you very much, I appreciate the help.

Re: Credit refund

Greenfingers001 — Thu, 08 Aug 2024 07:46:36 GMT

Thanks for escalating this. We’ve sent an @Badabada invite to chat.