STILL WAITING FOR REFUND

LaneG — Wed, 07 Aug 2024 16:35:20 GMT

My subscription was cancelled in MAY as Sky is unable to provide an adequate service to the property I have now (June) moved to.

In JUNE (weeks later) payment was again taken from my account. I telephoned and was told (Removed) that it was to do with the computer system and that I would be refunded.

Having still not received repayment in AUGUST, I called again last week and was told that the money would be refunded within 5 days.

This evening I have received an email from a "do not reply" email address saying that a (Removed) CHEQUE is being sent WITHIN 5 - 10 DAYS for the refund!

W H Y ISN'T THE ACCOUNT SKY HAVE BEEN TAKING THE MONEY FROM BEING CREDITED?!

W H E R E ARE THEY SENDING THE FKN CHEQUE BEARING IN MIND THE ACCOUNT WAS CLOSED B E C A U S E I H A V E M O V E D H O U S E !

I am absolutely fuming.

Please can someone explain this to me and also what the official complaints procedure is, including who the regulatory body are.

I have been waiting for over TWO MONTHS for a refund of money that should never have been taken from my account.

(Removed)

Moderator note: Removed inappropriate language

Re: STILL WAITING FOR REFUND

caesarome — Wed, 07 Aug 2024 12:12:27 GMT

Have you left you payment method on the account, so if it was a direct debit is this still in place ?

Re: STILL WAITING FOR REFUND

Mark39 — Wed, 07 Aug 2024 12:13:35 GMT

This link explains how to complain: https://www.sky.com/help/articles/how-to-make-a-complaint

It contains a link to the Code of Practice which explains escalation, where appropriate.

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STILL WAITING FOR REFUND

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