topic Re: Sent back box but sky trying to charge me in Account & Billing

Sent back box but sky trying to charge me

Victoria110 — Wed, 07 Aug 2024 07:13:18 GMT

I have sent my extra sky q box back to sky in at the end of june from Portsmouth Town centre post office they are say i have not i have sent it back in the package sky provided so they are now trying to change me for something i don't have

Re: Sent back box but sky trying to charge me

Mark39 — Wed, 07 Aug 2024 07:42:16 GMT

Do you have proof of postage?

Re: Sent back box but sky trying to charge me

Daniel0210 — Wed, 07 Aug 2024 07:42:37 GMT

@Victoria110
Have you kept your proof of posting?

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.